Summary

Compassionate and versatile professional with four years of experience as a Personal
Care Assistant (PCA), delivering empathetic care while pursuing education and
developing technical and creative skills to support others. From 2021 to 2025,
balanced PCA duties with studies at Bacone University, majoring in Marketing, until
its closure in January 2024. Following a personal loss, became a “Coffee Cup
Counselor,” providing informal emotional support, fostering healing and community
connection. Skilled in creating and managing product listings for e-commerce, with
hands-on experience building a Shopify store for dropshipping and designing visuals
using Canva and Adobe (After Effects, Express, Photoshop) for branding, product
displays, and animations. Proficient in Excel, having developed an in-progress ERP
system for inventory, pricing, and reporting (COGS, sales, losses). Possesses basic
knowledge of QuickBooks for bookkeeping tasks, eager to assist small businesses or
individuals with listing products, managing finances, and streamlining operations.
Passionate about combining technical proficiency, creative design, and empathetic
communication to help others succeed in e-commerce or administrative roles.

Skills

Caregiving & Interpersonal Skills

Personal Care Assistance (PCA): Delivered compassionate care and support to clients
over four years, ensuring their well-being and fostering trust.
Coffee Cup Counseling: Provided informal emotional support to individuals,
promoting healing and community connection through empathetic listening and
communication.

Restaurant & Customer Service Skills

Customer Service: Engaged with many customers to provide a positive dining
experience, handling inquiries, resolving complaints, and ensuring satisfaction.

Order Management: Efficiently processed customer orders, coordinated with kitchen
staff, and ensured accurate and timely service in a fast-paced restaurant environment.

Team Collaboration: Worked closely with restaurant staff to maintain smooth
operations, contributing to a cohesive team dynamic and high service standards

Assistant Management: Supported restaurant operations through staff coordination,
training, and inventory oversight, enhancing efficiency and customer experience.

Technical & Analytical Skills

Microsoft Excel: Built spreadsheets and an in-progress ERP system for inventory
management, pricing, and listings, designed to generate reports on cost of goods sold
(COGS), sales, and losses.
QuickBooks (Basic): Performed bookkeeping tasks, including invoicing, expense
tracking, and basic financial reporting to support small business operations.

E-commerce & Marketing Skills

Shopify Store Management: Created and managed a Shopify store for dropshipping,
optimizing product listings to drive sales and enhance online presence.
Social Media Content Creation: Developed engaging content for small businesses
(e.g., lawn services), boosting customer engagement and business growth through
targeted posts.
Marketing: Applied marketing principles to promote small businesses, leveraging
visual content and strategic messaging to attract clients.

Creative & Design Skills

Canva: Designed branding materials, product displays, and promotional graphics for
e-commerce and marketing initiatives.
Adobe After Effects: Produced animations, including motion graphics for social
media ads and promotional content, enhancing visual storytelling.
Adobe Express: Created quick designs for branding and product visuals to strengthen
online presence and engagement.
Adobe Photoshop: Edited high-quality images for product listings, advertisements,
and creative projects, ensuring professional visual appeal.